Customer Service Leadership

The Customer Service Leadership course on LinkedIn Learning (formerly Lynda.com) provides valuable insights for customer service leaders. Here’s what you can expect:

Course Overview:
- Title: Customer Service Leadership
- Instructor: Brad Cleveland
- Duration: Approximately 1 hour and 7 minutes
- Skill Level: Intermediate
- Released: August 22, 2022
Course Content:
- Adapting to Change: Learn how to navigate evolving customer expectations, emerging service channels, and hybrid work arrangements.
- Aligning with Organizational Goals: Understand the importance of aligning customer service with your organization’s vision.
- Meeting Customer Expectations: Explore strategies to identify and meet customer expectations effectively.
- Building an Engaged Team: Cultivate a motivated and engaged customer service team.
- Securing Support and Resources: Discover how to obtain the necessary support and resources for successful leadership.
Skills You’ll Gain:
- Customer Service Management
- Team Leadership